Welfare and wellbeing support

Welfare and financial support are available for members of our rohe during this Covid-19 Omicron response. 

Updated Monday 28 March 2022 


If you or members of your whānau have COVID-19 concerns call Healthline for free, 24/7 on 0800 358 5453.


We are currently establishing a virtual clinic that will be available daily from 8am to 8pm, and will publish details when finalised.


Support for those dealing with COVID-19 is being led by our community primary and welfare hubs.  Your health care needs will be met and managed by your GP and if you don’t have a GP our virtual clinic. If you need welfare support - like kai or supplies delivered while you are isolating, that help will come from iwi organisations and government departments like Ministry of Social Development (MSD).


Please do not be whakamā/embarrassed to reach out, all of our community support teams are here to help you and understand this is a difficult time. Many community organisations, for example church groups, also have support available for their communities.


All requests for welfare support are treated with respect and your privacy is assured. We all want to see you and your whānau well and recovered. By utilising the support that is available, it can help to take away some of the stress of being unwell and let you concentrate on getting better.


Support while self-isolating


While self-isolating with Covid-19, most people will be able to look after themselves with help from friends and whānau. For some, it will be more difficult. 


If you or one of your household contacts test positive and you require welfare support, the following organisations are available to help you around our rohe. This support is available for anyone.




Phone Te Oranganui for welfare support in Whanganui on 0800 202 004, or connect through their website here.


The team at Te Oranganui are also available on Facebook here.




Phone Ngāti Rangi for support in Ruapehu on 0800 NARANGI / 0800 672 644, or connect through their website here.


The team at Ngati Rangi are also available on Facebook here.




Phone Mōkai Pātea Services - Whānau Ora Unit for support in Taihape on 06 388 1156.


The team at Mōkai Pātea Services - Whānau Ora Unit are also available on Facebook here.




Phone Te Rūnanga o Ngā Wairiki Ngāti Apa for support in Rangitīkei on 0800 2272 494, or connect through their website here.


The team at Te Rūnanga o Ngā Wairiki Ngāti Apa are also available on Facebook here.



Financial support


Ministry of Social Development has set up a dedicated COVID-19 welfare helpline number 0800 512 337 from 8am to 8pm, seven (7) days a week - this number is for anyone.


You do not need to be on a benefit to receive this support.


You can learn more about MSD and the support they can offer you here.


You can also apply online here to the Work and Income website to ask for self-isolation support from a community organisation. Community, iwi and Pacific organisations offer practical help as well as checking on the wellbeing of individuals and households.