Counselling and mental health support

Support, advice and resources for how you might be feeling during after the Covid-19 pandemic. 





LGBTQIA and community 

  •  OUTline NZ –  Confidential telephone support for people in the LGBTQIA and community - 08006885463 - every evening, 6pm-9pm

Young people  

  • SPARX - a computer program that helps young people with mild to moderate depression.  
  • - Offers free Covid-19 online resource packs to help with anxiety and stress in both children (students) and adults
  • Youthline – 0800376633 - free txt 234

Older people 


 Kids and parents


COVID-19 support 


General support  


  • Healthline – for health and mental health support - 0800 611 116 
  • Manage Me a website packed with helpful information, community services and resources for improving self-management of your health in the Whanganui/Wanganui, Rangitikei, Taihape and Waimarino areas.   
  • Anxiety helpline - 0800 ANXIETY 0800 269 4389  
  • Depression and Anxiety Helpline 0800111757, free txt 4202  
  • Lifeline – 0800543354 - confidential counselling service  
  • 1737 – Need to talk helpline - free call or free txt to a trained counsellor  
  • Mental Health Foundation – getting through together  
  • Red Cross – Looking after yourself and others 
  • St John Caring Caller – a service connects people who need a friend with people who have time to listen and chat - 0800 780 780 or visit  
  • Alcohol Drug Helpline 0800 787 797
  • Working through problems with Aunty Dee a tool to work through problems, generate ideas and find a solution (Le Va)  
  • Staying on Track - an e-therapy course that teaches you practical strategies to cope with the stress and disruption of day-to-day life 
  • Mentemia – mental wellbeing coach app, developed by Sir John Kirwan - or download on Apple App Store or Google Play  
  • Melon is an app with a health journal, resources and self-awareness tools to help you manage your emotional wellbeing. You can also join their online community to connect with and support others, and watch daily webinars about health and wellbeing - or download on Apple App Store or Google Play 
  • Whakatau Mai - These Wellbeing Sessions are free, online, community events you can join in real-time. Register for sessions, support your wellbeing and connect with other like-minded people.
  • Best Bubble highlights choices as people figure out what works best for them, and promotes healthier activities over those that could make life trickier, particularly drinking too much alcohol (NZ Drug Foundation).


Whānau support  


  • Family Violence – 0800 456 456 
  • Oranga Tamariki – 0800 32 6459 / 0800FAMILY 
  • Women’s Refuge – 0800 733 843  
  • 0800 Heybro – 0800 439 279 – Keeping whānau safe – supporting men 24/7 to listen and help.  
  • Sparklers at Home - fun wellbeing activities to support whānau to look after their wellbeing and feel good.


Mental health and wellbeing support for Māori


Funding has been provided to boost phone support by local iwi call centres for their kaumātua and kuia to ensure they feel supported and know where to get help if they need it.


Māori tangata whaiora – those with experience of mental illness – are likely to be impacted especially by the physical isolation of lockdown. To keep connected with these people, mobile phones and data bundles have been provided free to mental health and addiction providers so they can continue to deliver their services to their community.


13 Māori providers across the country continue to provide support to tangata whaiora and have developed additional training for staff and whānau, specific wānanga for tane, wahine, rangatahi. 12 Māori organisations are located in the North Island and one in the South Island:


· Te Kotuku ki te Rangi, Auckland

· Piritahi Hauora, Waiheke Island

· Te Rūnanga o Kirikiriroa, Hamilton

· Ngāti Maniapoto Marae Pact Trust, Te Kuiti

· Tūhoe Hauora, Taneatua, Bay of Plenty

· Te Whānau o Apanui, Te Kaha, Eastern Bay of Plenty

· Te Kupenga Net Trust, Gisborne

· Turanga Health, Gisborne

· Ngāti Porou Hauora, Te Puia Springs

· Te Taumata o Ngāti Whakaue, Rotorua

· Te Oranganui, Whanganui

· Te Waka Whaiora, Porirua, Wellington

· Te Kākākura Health Services, Christchurch


The Ministry of Health is working with iwi to get important Covid-19 messages distributed to their communities regarding the different Alert Levels, testing, contact tracing, PPE and mental wellbeing messaging.


Covid-19 support for Māori information and resources:


The Getting Through Together campaign has specific messaging and stories to help support the mental wellbeing on Māori:


Healthline - 0800 348 5453 


Healthline information for the Deaf community 


Please let us know you are Deaf when you first make with contact with Healthline - 0800 348 5453 - and advise us of the best way to respond. The NZ Relay Service and the Video Interpreting Service can be used to contact the Healthline Covid-19 telephone service - 0800 348 5453, or +64 9 358 5458 from overseas SIMs*

There are other ways to get advice for non-urgent concerns; please note that there may be a delay in responding.



  • Or fax on 09 377 6247 (e-mail and fax are monitored round the clock, but you may not get an immediate response)


  • You can use Facebook Messenger to reach Healthline through its Facebook page (monitored 7am – 11pm every day)